PERSONAL DATA GATHERING AND PROTECTION STATEMENT
We are committed to provide service of protection of our customer’s personal data in a way that we collect only essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our customers about the way we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns. All user information are strictly guarded and are available only to the employees who need those information for completing the job. All our employees and business partners are responsible to follow the principles of confidentiality protection./*
ORDERING
Purchase of products exclusively by sending an email to ashkbyosmic@gmail.com or by ordering through one of our social media platforms.
SHIPPING
We want to share our love for Ashk jewelry with the whole world and that is why we have made the decision to deliver worldwide.
The shipping costs depends on the country, so we recommend that you always enter your address in an email in addition to your contact information (name and surname) so that you can immediately check shipping prices.
We definitely recommend full insurance of the shipment, which is possible if your total order does not exceed the amount of $500/ 860 BAM/ 439 EUR. Full insurance means protecting you that in case anything happens to the shipment you are fully insured and the money will be refunded to you. That is certainly our recommendation, but you do not have to agree to it if you do not want to.
All postage and insurance costs are paid by the buyer. Each shipment comes with an invoice and a jewelry certificate to make sure you actually get Ashk jewelry.
After your order, we pack the shipment and send it within one day, except for weekends and holidays in Bosnia and Herzegovina, and then the shipment is prioritized for the next first working day. You will receive an email with a tracking number when your order is fulfilled. Please allow up to 24 hours for the tracking number to show movement.
Since we only produce and sell unique jewelry we have one piece of it, so when a product is removed from the website, it means that we do not have it in stock anymore.
We are not responsible for lost or stolen packages once confirmed delivered by tracking. The customer assumes all responsibility for any loss, or damage of these items. If the package is returned to us you are responsible for the shipping cost to reship the merchandise.
Please don’t hesitate to contact us with any additional questions at any time. We love our products and want to make sure you love them too.
RETURNS AND EXCHANGES
We are dedicated to our customer service and providing the most positive shopping experience for all of you. If you are unsatisfied with your purchase, please contact ashkbyosmic@gmail.com to request a return.
Please note that discounted or customized items are final sale and not eligible for return. Full priced items in original condition are returnable for refund or exchange within 7 days of receipt.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We recommend using an insured courier such as UPS, FedEx or USPS. Ashk Jewelry is not responsible for items damaged or lost in transit.
We don’t offer direct exchanges through the site. If you’d like to exchange a product, we will refund you the cost and you will have to place a new order online through our website.
Please don’t hesitate to contact us with any additional questions at any time. We love our products and want to make sure you love them too.
COPYRIGHT PROTECTION
All rights of the publisher and the holder of the program on the recorded and printed work are reserved. The publisher is ASHK Jewelry Buyer undertakes not to reproduce, perform, use for radio diffusion and sell the products of the trader or any part of these products.
CONDITIONS CHANGE
ASHK Jewelry reserves the right to change these terms and conditions. All changes will be applied to the use of the ashkjewelry.ba site. The buyer is responsible for the accuracy and completeness of the data entered during the purchase. The services provided by the ASHK Jewelry Online Store do not include the costs you incur using computer equipment and services to access our website. ASHK Jewelry is not responsible for telephone costs, Internet traffic or any other costs that may be incurred. While ASHK Jewelry strives to provide you with the best possible service, ASHK Jewelry cannot guarantee that the services at ASHK Jewelry will suit your needs. ASHK Jewelry also cannot guarantee that the service will be error-free. If an error occurs, please report it to our Contact Center or e-mail ashkbyosmic@gmail.com in order to eliminate it as soon as possible.